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Order Info

Submitting a Quote

To submit a quote on our website, simply add the desired items to your Quote Cart, and follow the steps to Complete Quote. Within 24 hours, a Playground Company representative will contact you with a complete quote, including total shipping cost and/or to discuss options.

Payment for Your Order

Once an order has been finalized, the following payment methods are available:

Credit Card

Visa, Mastercard, Discover and American Express are accepted for orders of $2,500 or less. Credit card processing is handled safely and securely through Authorize.net.

Purchase Order

Schools, Cities, and Parks Department may place orders by Purchase Order.

For any order placed by Purchase Order, we will request a fax or email of the original purchase order document of your School, City or Parks Department. YOUR ORDER WILL NOT BEGIN PROCESSING UNTIL THIS DOCUMENT IS RECEIVED.

For orders over $10,000, a 25% deposit is required before your order can be processed and fulfilled. Complete payment is due a net 10 Days from date of receipt of invoice or receipt of item/s (whichever is later). Finance Charges will be assessed on unpaid balances over 30 Days. Finance Charges are calculated at 1.5% interest on the unpaid balance each 30 days past due (minimum $10.00).

Check / Money Order

Check and Money Order payments are accepted for any order. Processing and fulfillment may be delayed due to bank processing.

Shipping & Handling

Shipping & Handling is calculated on a per order basis. Most items we sell ship by common carrier freight. Our goal is always to find the most economical and reliable way of shipping products to customers.

Ground Shipments

Small package orders are shipped via UPS Ground, FedEx Ground, and USPS Priority Mail at our discretion and at the discretion of the fulfillment warehouses.

Common Carrier Shipments

All shipments of larger items that are delivered by common carrier freight (truck), are to commercial shipping dock, residential curbside, or shipping terminal only. Commercial deliveries are made without a call-ahead during usual weekday business hours. If there are delivery times that must be excluded (such as a lunch hour), this needs to be noted on the order. A re-delivery charge may be assessed for failed delivery attempts during non-excluded weekday business hours. With residential shipments the freight company will call to arrange a delivery date and a time range to expect for the delivery. To avoid storage fees, the receiver is responsible to accept the delivery within 72 hours following notice of arrival at the local terminal.

Though most delivery drivers are quite accommodating, for both commercial and residential deliveries, the receiver is responsible for movement of the shipment beyond curbside delivery, and should make arrangements to have any required help to do so as needed at the time of order delivery.

Damage and short shipments are very unusual, but do occur. It is VERY IMPORTANT to inspect all items when received for shortage or damage before signing the delivery receipt. Note any product shipment shortage or container or visible item damage on the delivery receipt before signing it. Once reported in this manner, shortages and damaged items are the sole responsibility of the carrier. If concealed damage is discovered following delivery, it should be reported to the carrier immediately. We will be happy to assist you in filing a shortage and/or damage claim when the shortage and/or damage has been fully and properly noted on the delivery receipt or when concealed damage has been reported within 24 hours of delivery. Credit for or replacement of correctly reported damaged items will be provided without additional cost and will be processed as quickly as possible.

If the shipped goods are damaged beyond your wish to accept them, the specific damage must be noted on the delivery receipt prior to signing it, and the shipment should then be refused at the time of delivery.